Texan Game Day Policy

HOUSTON TEXANS ANNOUNCE NEW GAME DAY PARKING LOT POLICY

HOUSTON – The Houston Texans announced a new policy related to game day access in the Reliant Park parking lots today.  Beginning with the team’s next home game against the New York Giants on October 10, the Texans and Reliant Park will require all fans who wish to enter the Reliant Park grounds to possess a game ticket or other valid team issued credential.

The rising number of non-ticketed individuals in the parking lots on game day has begun to impact the game day experience of Texans season ticket holders and fans who have purchased game day tickets and parking passes.  The new policy is designed to continue to provide Texans fans with the fun, festive and friendly environment to which they have become accustomed in the Reliant Stadium parking lots on game day.

“The excitement and enthusiasm surrounding our team is at an all-time high and as it continues to build, we want to ensure that our game attendees continue to have an exceptional experience before, during and after Houston Texans home games,” said Texans president Jamey Rootes.  “The tens of thousands of non-ticketed visitors that have occupied the stadium grounds on recent game days have created significant challenges for our traffic, parking and facility management operations.  We feel this new policy is a necessary step in our efforts to provide our game attendees with the fun, festive and friendly game day experience that they have come to expect from us.”

To accommodate fans who would like to tailgate but do not have a game ticket, the Houston Texans will make available a limited number of game day tailgate tickets available only to season ticket holders. The team will offer a maximum of 2,000 passes per game with a limit of four tickets per season ticket account per game.  The tailgate tickets, priced at $10 each, must be purchased prior to game day.  Texans season ticket holders will be contacted with instructions about how they can purchase tailgate tickets.

Texans vs. Cowboys (Reliant Stadium, 2010)

Providing a world-class game day experience is one of the primary objectives of the of the Houston Texans, and the team has been recognized by J.D. Power and Associates and others for customer service excellence.  The team also has a history of making improvements to its game day operations in response to fan feedback.  During the team’s first preseason game in 2002, some parking lots were cash only, but after noting the long lines on the streets outside the parking lots, the Texans moved to pre-paid parking passes only beginning with the next home game a week later.

In 2005, the Texans created the “50-80 Rule” roof policy in response to concerns raised by fans seated in the sun on hot excessively hot gamedays.  In 2008, the team re-issued and mailed out tickets and parking passes to season ticket holders affected by Hurricane Ike.

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